FAQ

Why don't you ship to the US?

Ah.. the most asked question I receive! I really wish I could make it happen, but it is very tricky with a product that can spoil easily during transportation. The product could be held at customs resulting in spoiled cookie dough. :(

Not to worry... I am trying my best to make it happen within the next year. Please be patient and stick with me, I appreciate the support. :)

Why is the minimum order 4 jars?

For customers outside of Ottawa/Gatineau:
We recently changed the minimum order quantity to 4 jars because of the shipping costs. We now use insulated liners and large ice packs and the costs of these materials + increase in shipping weight doesn't allow us to sell less than 4 jars per order.

For local delivery (Hamilton/Grimsby/St. Catharines):

Bro Dough is growing (yay!) and unfortunately I (Erica) cannot do my deliveries anymore. I just hired a company with drivers to do this for me. With this added expense, we now have to increase the minimum order.

***If you are local and want less than 4 jars, we can arrange a pick-up, please email hello@brodough.ca

We know it isn't ideal, but the great thing is - you can store Bro Dough in your freezer for 6 months if you don't plan on eating it right away. :)

Where can I find Bro Dough in stores?

Bro Dough is currently available at:

    • Top Nutrition and Fitness located in Montreal, Quebec
    • Goodfood2u located in Ottawa, Ontario
    • Noor Food Market located in Ottawa, Ontario
    • Vita Plus Canada located in Quebec
    • Thirsty Maiden Cafe in Kanata, Ontario

...we are slowly expanding across Canada. If there is a store you would like to see Bro Dough in, please contact us and we will do our best to get in on their shelves. It would also help us if you recommended our product to these stores ;)

How can your cookie dough be safe to eat raw?

Bro Dough contains ZERO eggs! We also use heat treated wheat flour, so it is completely safe to ingest raw. Spoon and enjoy!

What can I put Bro Dough on?

Bro Dough can be eaten however you would like. Spread it on toast, top your morning oatmeal, microwave it, dollop it onto some ice cream, or simply eat it straight from the jar– the possibilities are endless! 

Is your product vegan?

Yes, Bro Dough is 100% vegan.

Can Bro Dough be stored outside of the fridge?

No, the cookie dough must be stored in the refrigerator immediately after receiving the product, whether you open it right away or not.

Is your product gluten free?

We have just launched a 100% Gluten Free Bro Dough, check it out here!

What type of protein do you use?

We use a plant based protein powder that is manufactured in Canada. It is a pea protein isolate.

How long does the dough last once I open it?

You can store the dough in the refrigerator for up to 30 days after opening. Or, you can store Bro Dough in the freezer for up to 6 months.

What if I get the dough but don't eat it right away?

We advise refrigerating the cookie dough immediately after receiving it, even if you have not opened it. 

What do you use to sweeten the dough?

Our dough is made with quality stevia, as well as organic turbinado sugar, and pea fibre syrup. Zero artificial sweeteners, so no tummy-ache here.

Will you create more flavours?

Like a flavour we don't have? Feel free to let us know! We plan on launching more flavours in 2021, so keep an eye.

Can I bake Bro Dough?

You can bake our product, but it is recommended to consume it raw, as it has no baking powder or eggs in it. If baking, we advise rolling a serving of Bro Dough and placing on a greased cookie sheet, flatten, and bake for 10-12 minutes at 285 degrees.

You can also microwave a serving in the microwave for ~10 seconds for warm, gooey, dough.

Do you wholesale?

Yes, please contact us.

When will my order be shipped?

Bro Dough ships out orders Monday-Wednesday. Shipping takes 1-3 days (depending on location). We just don't want to risk having your order sit over the weekend.

I didn't receive my order, what do I do?

Bro Dough is not responsible for lost or stolen packages. However, if you have not received your order, feel free to contact us so we can do our best to help locate it.

I received my order, but it is spoiled. What do I do?

Unfortunately because of COVID-19, there has been significant delays in shipping times. Our product does contain preservatives and can withstand room temperatures for multiple days during shipping. However, once the order leaves our warehouse, we do not have control over the environment it is in.

If you receive your order and it appears compromised/spoiled, please send us photos to hello@brodough.ca and we will get back to you within 2 business days.

Can I return my item?

All orders are final sale due to health and safety concerns. If you receive your product and it appears to be damaged, contact Bro Dough immediately.

...Still don't have an answer to your question? Feel free to contact us.