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questions
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answers

We love to hear from you!

Whether you have a question or comment, feel free to reach out! We’ll get back to you within 1–3 days. (Psssst… You may want to check our FAQs to see if there’s already an answer to your question.)

Why don't you ship to the US?

Ah… the most commonly asked question. I hear you, I really do, my US friends! I am still a very small business, and because the product is frozen, it is difficult shipping it across the border.

BUT not to worry… we plan on expanding into the US in 2022. I appreciate you being patient and supporting me/Bro Dough. It will be worth the wait, I promise!

Will you ship outside of the US and Canada one day?

We would love nothing more than to have our product in fridges across the world (how cool would that be!?). But we are still in the early stage of our business, and it won’t be happening in the foreseeable future. It may happen one day, though! All of your support means so much.

How can your cookie dough be safe to eat raw?

We know eating regular cookie dough is a bit risky… but we’re a little different. Bro Dough is completely safe to eat, straight from the container! We use special flour that is heat treated, and there are no eggs in our cookie dough. Spoon and enjoy, tummy ache free!

Is your product vegan?

Bro Dough uses 100% vegan ingredients, and is made in a facility that only uses vegan ingredients.

How can I use Bro Dough?

Bro… the possibilities are ENDLESS. It can be eaten however you like. But to give you some ideas:

Can I bake Bro Dough?

Bro Dough is intended to be eaten raw, straight from the jar, but it can be enjoyed baked as well. Check out the directions above. ^

Bro Dough isn’t at the grocery store I shop at… why not?

I need YOUR help! If you mention our product to your favourite stores, it will help get us on their shelves. Call, email, send pigeon messengers… this will help so much! Plus, if you buy in store you will save on shipping costs. Win-win!

I want Bro Dough at my school… is this possible?

YES! We would love nothing more than to be available at your school! Again, please put in requests for our product to your schools and if we get enough hype, we can make it happen!

How do I store it?

Bro Dough needs to be refrigerated upon arrival and is best enjoyed within 2 weeks of opening. It cannot be stored outside of the fridge. If you don’t plan on eating it right away, it can be stored in the freezer for up to one year (which means it’s totally okay to stock up). ;)

Is your product kosher?

Two of our current cookie doughs are pareve kosher certified: Chocolate Chip and Tuxedo Brownie. However, all of our cookie doughs contain 100% kosher certified ingredients.

Is your product gluten free/will you launch a gluten free version?

Currently, all of our cookie doughs contain heat treated wheat flour, therefore they are not gluten free. We are definitely looking into changing this in the future – we know how hard it is finding tasty gluten-free treats!

Is your product nut free?

You betcha, Bro! All of our cookie doughs are made in a certified nut free facility.

What type of protein do you use?

We use a 100% vegan, high-quality protein blend. Instead of traditional whey protein (which contains dairy), our protein contains pea and rice protein (and don’t worry, not icky protein taste in our cookie dough).

Do you use any artificial sweeteners or preservatives?

Heck no! We take pride in being a clean, quality product. We only use organic coconut sugar, brown sugar, and tapioca fiber which comes from the tapioca vegetable which is high in fiber. Our old formula used to have stevia and preservatives, but we removed them completely! 

Will you create more flavours?

YES! Absolutely! We will be introducing seasonal flavours in 2022, so keep your eyes peeled. If you have a flavour you would love to see, please let us know and we might just launch it. 

Do you wholesale?

We sure do! Please visit our wholesale page.

Shipping FAQs

When will my order be shipped?

For residents in Ontario/Quebec: orders are shipped Monday-Wednesday.

Residents in all other provinces: orders are shipped Monday-Tuesday.

*Must order before noon EST for same day shipping

What happens if I order after the above times?

Orders placed after the cut-off times will be shipped out the following Monday. This is because we don’t want your order sitting over the weekend, as shipping carriers only deliver on business days. We want the best experience for you, Bro!

If you order within the shipping deadlines (but after 12pm) it will ship the following day. For example, if you order at 1pm on Monday, it will ship Tuesday.

How long does it take to receive my order?

This all depends on where you’re located. If in Ontario/Quebec, usually 1-2 days. For all other provinces, 1-3 days.

Won’t the cookie dough spoil during shipping?

Nah, Bro ;). We ship our cookie dough frozen with ice packs. Dough-n’t you worry!

The ice pack was melted and my cookie dough isn’t cold, is it still good to eat?

The ice packs help extend the coldness throughout transportation, and it does not need to arrive cold/frozen. Our cookie dough can last at room temperature for a week. Simply pop it in the fridge, and it’s good to go!

I didn’t receive my order, what do I do?

That ain’t dough-pe. We will do our best to resolve the issue! Please contact us if you haven’t received your order.

I received only half of my order… what’s the deal?

This means you ordered our merch (woo!). This is totally normal – the cookie dough comes from one place, and the merch comes from another. Don’t worry if you get one before the other, they’re on their way!

Can I return my item?

All orders are final sale due to health and safety concerns. If you received your product and it appears to be compromised in any way, please contact us immediately. 

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